Nurtar Responsible Gaming – Play Smart, Stay in Control

Q: How do I set a deposit limit on Nurtar?

Log in to your Nurtar account and go to Account Settings → Responsible Gaming → Deposit Limits. You can set a daily, weekly, or monthly limit in Philippine Peso (₱). Reductions take effect right away. If you want to increase your limit later, there's a mandatory 7-day waiting period before the higher limit kicks in — this gives you time to reconsider.

Q: What's the difference between a cool-off and self-exclusion?

A cool-off period (or temporary suspension) is a short break — anywhere from 24 hours to 3 months. Your account is preserved and you can return after the period ends. Self-exclusion is a longer-term commitment, typically 6 to 12 months or permanent, where your account is fully closed and cannot be reopened during the exclusion period. Permanent self-exclusion cannot be reversed for a minimum of 12 months.

Our Commitment

Gaming Should Always Stay Fun

At Nurtar, responsible gaming is not an afterthought — it's built into everything we do. We know that for the vast majority of our players, betting on Poker, watching the odds on a Pacquiao fight, or spinning a JILI Slot is nothing more than a fun hobby. That's exactly how we want it to stay.

But we also know that for some people, gaming can start to feel less like fun and more like something they can't stop. That's a reality we take seriously. Nurtar has invested in a full suite of responsible gaming tools, policies, and support channels specifically designed for Filipino players — because we understand your lives, your pressures, and your communities.

Whether you want to set a daily deposit limit, take a short break, or step away from gaming altogether, our platform gives you the power to do that — easily, without judgment, and at any time. Hindi ka nag-iisa dito. Nurtar is with you every step of the way.

          PAGCOR Commitment: Nurtar operates under a valid PAGCOR license and fully complies with all responsible gaming requirements set by the Philippine Amusement and Gaming Corporation. Our responsible gaming framework is reviewed and updated regularly.
        

Player Tools

Take Control of How You Play

Nurtar gives you practical tools to manage your own gaming. No need to call anyone — you can set these up directly from your account settings.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your Nurtar account. Once you hit the limit, no further deposits are accepted until the period resets. Changes to lower your limit take effect immediately.

Daily Limit Example₱500 / ₱1,000

Loss Limits

Define the maximum amount you're comfortable losing in a given period. When you reach that loss threshold, the platform will automatically pause your ability to place further bets until the next cycle begins.

Weekly Loss Limit₱2,000 / ₱5,000

Session Time Limits

Set a maximum session length. When your time is up, the platform will notify you and log you out automatically. A short pop-up reality check can also be enabled to remind you how long you've been playing.

Session Time45 min / 60 min

Reality Check Reminders

Enable pop-up notifications at regular intervals — every 30, 60, or 90 minutes — that show you exactly how long you've been playing and how much you've wagered in that session. A quick reality check can make a big difference.

Temporary Self-Suspension

Need a breather? Temporarily suspend your account for 24 hours, 7 days, 30 days, or 3 months. During this period, you won't be able to log in, deposit, or place bets. Your account and balance are safely preserved.

Permanent Self-Exclusion

If you need to step away from gaming indefinitely, Nurtar's permanent self-exclusion closes your account completely. This decision is taken seriously — it cannot be reversed for a minimum of 12 months. Contact our support team to activate this option.

      How to set these tools: Log in to your Nurtar account, go to Account Settings → Responsible Gaming, and choose the tool you need. Lower limits and suspension requests take effect immediately. Requests to increase limits require a 7-day cooling-off period before they activate.
    

Know the Signs

When Gaming Stops Being Fun

Most of our kabayan play Nurtar for fun and stick to their limits without any issues. But it's worth knowing the early warning signs of problem gambling — for yourself, or someone you care about. The earlier you catch it, the easier it is to address.

Here are some patterns to watch out for. If several of these feel familiar, it might be time to use one of our responsible gaming tools or reach out to our support team.

Spending more money on gaming than you originally planned, regularly
Chasing losses — betting more to try to win back what you've lost
Lying to family or friends about how much time or money you're spending on gaming
Feeling restless, irritable, or anxious when you're not able to play
Missing work, school, or family obligations because of gaming
Borrowing money — including through GCash or credit cards — specifically to fund gaming
Feeling that gambling is the only way to relax or escape your problems
Continuing to play even when you know it's causing financial or personal problems
Making repeated unsuccessful attempts to cut back or stop

Self-Check

Quick Self-Assessment

Ask yourself these questions honestly. There are no right or wrong answers — it's just a tool to help you reflect on your own gaming habits.

Q1

Have you ever bet more than you could afford to lose?

Q2

Have you ever had to lie to people important to you about how much you gamble?

Q3

Do you feel the need to bet with increasingly larger amounts of money to get the same excitement?

Q4

When you lose money gambling, do you feel a strong urge to go back and win it back immediately?

Q5

Has gambling ever caused you to miss a day of work or school, or neglect your family?

Q6

Have you ever borrowed money or sold something to pay for gambling?

Q7

Do you feel restless or irritable when you try to cut down on gambling?

Q8

Have you ever gambled to escape a problem, relieve stress, or deal with feelings of helplessness or depression?

          If you answered "Yes" to two or more questions, it may be worth having an honest conversation with someone you trust, or reaching out to our support team. Using Nurtar's responsible gaming tools is a great first step. Remember: asking for help is not weakness — it takes real guts, and we respect that.
        

Get Support

How to Ask for Help – Step by Step

If you think gaming is becoming a problem for you or someone you know, here's exactly what you can do. Huwag kang mahiyang humingi ng tulong — it's the most responsible move you can make.

1

Use Nurtar's Built-In Tools First

Log in and go to Account Settings → Responsible Gaming. Set a deposit limit, enable reality checks, or activate a self-suspension. These are immediate and effective first steps.

2

Chat with Nurtar Support

Our 24/7 live chat team is trained to handle responsible gaming requests with care and zero judgment. Simply tell us you need support — we'll guide you through the next steps confidentially.

3

Request Self-Exclusion

If you need a longer break — weeks, months, or permanently — contact our support team at support@nurtar.best to request a formal self-exclusion. We'll action it the same day.

4

Talk to Someone You Trust

Share your situation with a family member, a close friend, or your parish priest. Filipino communities are tight-knit for a reason — let your support system help you through it.

5

Seek Professional Help

The Department of Health (DOH) and PAGCOR both maintain referral networks for problem gambling counselling in the Philippines. Professional support is available — at no cost in many cases.

Our Responsible Gaming Principles

Built Around Your Wellbeing

Every feature on Nurtar's responsible gaming framework was built with real Filipino players in mind.

No Marketing to At-Risk Players

Players who have set limits, requested cool-off periods, or triggered responsible gaming flags will never receive bonus offers or promotional communications from Nurtar. Period.

Strict Age Verification

Every Nurtar account goes through KYC age verification. We use government-issued ID checks to confirm that all players are 21 years old and above, in line with Philippine regulations.

Proactive Monitoring

Our risk team monitors gameplay patterns for signs of problem gambling — such as unusually long sessions or erratic betting behaviour — and will proactively reach out to players who may need support.

Non-Judgmental Support

Every member of Nurtar's support team undergoes responsible gaming training. If you reach out, you'll be treated with respect, understanding, and genuine care — not scripted responses.

Transparent Game Information

Every game on Nurtar clearly displays its RTP (Return to Player) percentage, game rules, and maximum win limits. We want you to make informed decisions before every bet.

PAGCOR-Regulated Standards

Nurtar's responsible gaming programme is reviewed regularly by PAGCOR. We meet or exceed all regulatory requirements for player protection in the Philippines.

Common Questions

Responsible Gaming FAQs

Got questions about how our tools work? Here are the most common ones from our players.

Log in to your Nurtar account and go to Account Settings → Responsible Gaming → Deposit Limits. You can set a daily, weekly, or monthly limit in Philippine Peso (₱). Reductions take effect right away. If you want to increase your limit later, there's a mandatory 7-day waiting period before the higher limit kicks in — this gives you time to reconsider.

A cool-off period (or temporary suspension) is a short break — anywhere from 24 hours to 3 months. Your account is preserved and you can return after the period ends. Self-exclusion is a longer-term commitment, typically 6 to 12 months or permanent, where your account is fully closed and cannot be reopened during the exclusion period. Permanent self-exclusion cannot be reversed for a minimum of 12 months.

No. Once you activate any responsible gaming tool — deposit limits, session limits, cool-off, or self-exclusion — you will be removed from all marketing and promotional communications. Nurtar does not send bonus offers or incentive messages to players who are actively using responsible gaming tools. This is a firm policy, not just a guideline.

Yes. Any existing balance in your Nurtar account at the time of self-exclusion can be withdrawn to your registered GCash, Maya, or bank account. Contact our support team at support@nurtar.best and we'll process the withdrawal for you. We will not withhold legitimate balances from players who choose to self-exclude.

If you're concerned about someone else's gambling, the most important thing you can do is talk to them calmly and without judgment. Let them know you've noticed the changes and that you're there to support them — not to lecture or shame them. You can also contact Nurtar's support team for guidance on how to encourage someone to seek help, and what resources are available through PAGCOR and the Department of Health.

Absolutely. All responsible gaming requests — whether it's setting limits, requesting a cool-off, or self-exclusion — are treated with strict confidentiality. Your information is only accessible to authorised support and compliance staff who need it to process your request. It is never shared with third parties or used for any purpose other than implementing your responsible gaming preferences.